| 1. |
- Dittrich, Yvonne, et al.
(författare)
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From Knowledge Transfer to Situated Innovation
- 2003
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Konferensbidrag (refereegranskat)abstract
- Innovation systems, triple helix, and similar expressions, are used to conceptualise the growing need for more integrated forms of co-operation between academia and other societal actors, such as governmental agencies and industry, in order to produce knowledge relevant for society. However, there is as yet little reported experience from such recent and on-going co-operative projects of how research changes when it becomes involved in practices it is meant to contribute to. In this paper, the authors report about three different research projects where researchers co-operated with governmental agencies and industry around the development of ICT. Evidence from three domains, namely e-government, telecommunications and welfare services, indicates the need for problematising current mainstream understandings of innovation. Innovation, as we see it, is occurring through configurations of designers, developers and domain experts that form constituencies and where scientific knowledge is confronted by requirements, constraints and possibilities of the specific situation. In this context innovation of, or involving, ICT requires a significant amount of imagination, represents a relatively sharp break with established ways of doing things, and requires artful integration of different professional practices, communities, and technologies. We define these creative processes of co-development of work practices, organisations and technology as situated innovation.
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| 2. |
- Dittrich, Yvonne, et al.
(författare)
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Making e-Government Happen. Everyday co-development of services, citizenship and technology.
- 2003
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Konferensbidrag (refereegranskat)abstract
- In a joint research project concerning the use and design of IT in public services, we are using a simple figure of on-going, design-oriented interactions to highlight shifting foci on relationships of codevelopment of services, citzenship and technology. We bring together a number of concrete examples of this on-going everyday co-development, presented from the different perspectives that we, as researchers from different disciplines and traditions, represent in the project. The article explores and discusses wokring relations of technology production and use that we see as central to what is actually making e-government happen - or not happen. The main challenge in this area, as we see it, concerns making visible, and developing supportive infrastructures for, the continuing local adaptation, development and design in use of integrated IT and public services.
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| 3. |
- Dittrich, Yvonne, et al.
(författare)
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PD in the Wild : Evolving Practices of Design in Use
- 2002
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Konferensbidrag (refereegranskat)abstract
- The when and where of participatory design has traditionally been set, primarily, by the software design project. However, modern IT networks with a variety of applications from different software providers, new web-design tools, and the integration of customization processes with on-going version management, are just a few of the developments that are moving participation around IT design issues beyond the traditional software project. Using examples from a research project focusing on existing work practices and IT in use in public service administration, we explore various understandings of design, which challenge some of the assumptions underlying the basic framework of participatory design. If design is seen as continually on-going, and intricately interwoven with use, this raises several important issues for participatory design. It highlights design for change. It points towards the need for reconsidering software design processes. It brings into focus issues of coordination between use, design in use and adaptation and development. Crucially, it raises issues about shop floor IT management, that is, organizational and technical support for local adapting, and continual design and development in use, of IT, and the need for models and methods for sustainable, distributed co-constructive design processes.
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| 4. |
- Dittrich, Yvonne, et al.
(författare)
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Situated Innovation. Exploring co-operation in innovation and design between researchers and users and providers of ICT
- 2003
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Konferensbidrag (refereegranskat)abstract
- Co-operation between research and industry and society, and the notion of innovation systems, are high on the agenda of national as well as international research politics. However, how to make co-operation between researchers and practitioners work, and what kind of research results could come out of such co-operation, is hardly discussed. The article uses evidence from three projects in the areas e-government and telecommunication to reflect on such co-operation. Scientific understanding and practices of design, development and use of ICT challenge and inform each other in these co-operative projects, which we have started to refer to as ‘situated innovation’. The article discusses the role of the researcher in such contexts, the character of the research results, and means to co-ordinate different rhythms and rationales in order to make research and practices of ICT development and use mutually enhancing.
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| 5. |
- Ekelin, Annelie, et al.
(författare)
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KomInDu : A Small Project about Big Issues
- 2004
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Ingår i: The proceedings from the biennial Participatory Conferences (PDC)2004. - Toronto : CPSR. - 1581138512
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Konferensbidrag (refereegranskat)abstract
- In this short paper, we present glimpses from an interdisciplinary research and development project aimed at enhancing local democracy by developing ICT support for the consultation process around the comprehensive plan of a municipality. For the participating researchers, the project offered the opportunity of combining and comparing approaches and methods from two different design traditions that share democratic ideals and ambitions of nurturing citizen/user participation in design processes. This proved to be more challenging than we had originally anticipated. Differences in perspective gave different interpretations of the design context as well as of how participatory the processes actually were.
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| 6. |
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| 7. |
- Eriksén, Sara, et al.
(författare)
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Exploring issues of accountability in design of ICT for public services
- 2002
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Konferensbidrag (refereegranskat)abstract
- In the inter-disciplinary research and development project Design of IT in Use; supportive technologies for citizens? services (DitA), we are studying the use, design and continual support and development of computer support for public administration and information services offered by one-stop shops. Our main focus is on the ongoing integration of such systems with public electronic information systems, and on new developments and design to meet the increasing complexity and diversity of ICT (Information and Communication Technologies). One of the aims of our research is to participate in developing new forms for citizens' access to public services via Internet. The DitA-project is funded by the Swedish Agency for Innovation Systems, VINNOVA, During our ethnographic field studies of work practices in public service one-stop shops, we have observed how closely interwoven people?s on-going choices of action and use of technology are with issues of accountability. This, in turn, has lead us to question whether the importance of considering and supporting accountability issues and needs is perhaps underestimated in the design and development of ICT. Even when designers deliberately focus on use- and action-oriented concepts such as usability and actability, it doesn?t necessarily follow that accountability surfaces as an explicit issue for design. When it does, it is often narrowed down to questions of human-computer interface design, and focused on system accountability versus the user (form and content of feedback information, etc). However, accountability issues, when explored in specific use contexts, are closely linked to social and organizational issues on a number of different levels. Accountability itself, when focused through the prism of people in action, becomes multifarious and ambiguous, begging further exploration of context and involved relationships. In the DitA project, we have deliberately attempted to focus on the concept of accountability in action and how it can be supported and mediated by the design of ICT infrastructures.
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| 8. |
- Eriksén, Sara, et al.
(författare)
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It Takes More Than Two... Developing a TANGO-Arena for Regional Cooperation around E-government
- 2003
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Konferensbidrag (refereegranskat)abstract
- The TANGO e-government arena is an on-going project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The aim of the project is to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. Our starting point is e-government understood as co-construction of technology, society and citizenship in everyday life. This approach is based on the Scandinavian Tradition of Participatory Design, but also motivated by on-going technological development. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we are aiming to establish feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our current research questions focus on exploring and managing multi-perspectivity as a resource for design.
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| 9. |
- Eriksén, Sara, et al.
(författare)
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What have we learned from the TANGO arena for regional cooperation in Southern Sweden?
- 2004
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Ingår i: Electronic Government. - Zaragoza : Springer Verlag. - 9783540229162 ; , s. 156-163
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Konferensbidrag (refereegranskat)abstract
- The TANGO e-government arena is a project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The project is now nearing its end, and we are thus at the stage of reflectively reviewing what has actually been accomplished and how this relates to the original goals of the project. In July 2002, when the project began, the aim was to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we have aimed towards es-tablishing feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our research questions have focused on exploring and managing multi-perspectivity as a resource for design. In this paper we look at how we organized our cooperation around these goals, and attempt to address those basic summing-up-the-project questions; How well have we succeeded? What have we learned in the process?
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| 10. |
- Fiedler, Markus, et al.
(författare)
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E-government as co-construction : Networks, accountability, and working relations of technology production and use
- 2003
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Konferensbidrag (refereegranskat)abstract
- The project within which this paper was co-authored focuses on the domain of e-government and is a deliberate attempt by the involved partners to cultivate and expand local and regional spaces for situated innovation, design and development of public services and ICT use in the public sector. Our starting point is e-government understood as co-construction. The project is currently being funded by the Innovative Actions within ERDF, the European Regional Development unding. The partners of the e-overnment arena are public service providers, ICT providers and researchers from a number of different disciplines. In this paper, we focus on communication networks and accountability. Are communication networks enablers or disablers for e-government services, and how can they be held accountable to their users? To what extent might we need to help each other unpack ‘black boxes’ and exchange them for ‘glass boxes’ in communicating with users and across disciplinary boundaries? Using metaphors and models from telecommunications, software engineering, informatics, business administration and human work science, and inspired by the Scandinavian tradition of Participatory Design, we attempt to establish a common basis to explore the evolving technologies and practices in e-government.
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